Frequently Asked Questions
At what time can we check in and out?
Check-in from 2pm; check-out before 12am.
Is the price per room or per person?
Per room, not per person.
Is breakfast included in the price and what type of breakfast?
Continental buffet breakfast is included in the price.
Can we settle the bill on arrival?
Yes, if you prefer, or at any time during your stay. NB Hotel Fenice
Palace Florence will not charge your card, we take your details
on booking only as a security measure.
Which languages are spoken at reception?
English, Spanish, French and German.
How many floors are there in the building and do you have a lift?
5 floors and there is a lift.
Are there quiet private romantic rooms?
All the rooms have double-glazed windows.
Do the rooms/apartments have a terrace/courtyard?
No, unfortunately not.
Do the rooms/apartments have a balcony?
No, unfortunately not.
Do you have non-smoking rooms/apartments?
Yes, upon request.
Is there a TV in the rooms/apartments? Are there international channels
(satellite TV)?
Yes, including BBC World Service and CNN.
Is there a telephone with direct dialling in the rooms/apartments?
Yes, there is.
Is there air conditioning in the rooms/apartments? Is there any
extra charge for this? Is it seasonal?
Yes, it is free of charge and it is seasonal.
Do you have an internet/Email point in the property?
Yes, we do.
Is parking or garage available?
Nearby garage with a small extra charge.
Where can we rent a car?
All the major companies are in the city centre, and rentals can
be arranged via Hotel Fenice Palace.
Do you have a pickup or shuttle service from and to the airport?
Unfortunately not.
Which is the nearest bus stop?
Via de' Martelli outside the hotel door.
Which is the nearest train station?
Santa Maria Novella.
Are pets welcome?
Yes, small animals.
Can I connect my modem so that I can surf the internet from my room/apartment?
Yes, you can.
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